SHIPPING POLICY
Devine Custom Apparel cannot be responsible for any shipping delays caused by the shipping company.
SUPPLIED GARMENT POLICY
The customer's garments (or other articles) are accepted on the strict understanding that Devine Custom Apparel will not accept any liability whatsoever for any misprints, stains, and damage to the customer supplied garments. Devine Custom Apparel printing process and other decorating techniques, such as vinyl or DTG printing, involves high heat and other treatments that may impact the quality of the decoration and the item to be decorated. In addition, there is some risk that printer and human error will occur.
If you supply the garment (or other articles) and there is a problem, we do not replace your item nor reimburse you for the item's value. Your damaged piece will be returned to you with an apology. Therefore, we prefer to work on garments from our suppliers that Devine Custom Apparel knows will work for your needs and may be easily replaced should a production error occur. We do not replace or reimburse customer-owned garments that fade after being washed. When presenting your own garments for decoration, you will be required to sign a waiver indicating your acceptance of these terms before we will decorate them.
LIMITED LIABILITY POLICY
It is agreed by purchasing services from Devine Custom Apparel, that the Buyer and the Company acknowledge and agree that the Company will not be liable for any losses or damages, whether indirect, incidental, special, or consequential, in profits, goods or services, irrespective of whether or not the Buyer has been advised or otherwise might have anticipated the possibility of such loss of damage.
Due to the nature of our business, in that each item/garment is fully customized to the specifications of the customer,
· No refunds or exchanges on all orders. No returns accepted.
· We require payment upfront and in-full to start production.
· Quotes provided are based on the assumption that we are doing all of the printing at the same time. If you need to split the printing timeline, you will be charged separately for two print runs due to reduced efficiency.
· Garment pricing is for S-XL sizes only unless otherwise specified. Sizes XXL and larger require an additional upcharge.
· Devine Custom Apparel is NOT responsible for errors or omissions after the proof has been approved and the job printed.
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