Effective Date: February 26, 2026

At Devine Custom Apparel LLC, we take pride in producing high-quality custom products. Because our items are made-to-order, our return policy is as follows:

1. Custom Items (Non-Refundable)

All custom apparel, vinyl designs, DTG prints, and custom tumblers are:

• Non-refundable
• Non-returnable
• Non-exchangeable

This includes items with customer-provided designs.

2. Damaged or Defective Items

If your item arrives damaged or defective:

• You must contact us within 3 days of delivery.
• You must provide photos of the damaged item and packaging.

If approved, we will:

• Replace the item at no additional cost, or
• Offer a store credit (at our discretion).

3. Incorrect Orders

If we made an error (wrong size, color, or design not matching approved mockup), we will correct the mistake at no additional charge.

4. Order Cancellations

Orders may only be canceled within 24 hours of purchase.

Once production has started, cancellations are not permitted.

5. Refund/Cancellation Processing

Due to the nature of our business, in that each item/garment is fully customized to the specifications of the customer,

· No refunds or exchanges on all orders. No returns accepted.

· We require payment upfront and in-full to start production.

· Quotes provided are based on the assumption that we are doing all of the printing at the same time. If you need to split the printing timeline, you will be charged separately for two print runs due to reduced efficiency.

· Garment pricing is for S-XL sizes only unless otherwise specified. Sizes XXL and larger require an additional upcharge.

· Devine Custom Apparel is NOT responsible for errors or omissions after the proof has been approved and the job printed.

ADDITION TO RETURN & REFUND POLICY

Rush Orders (Non-Refundable)

Rush order fees are:

• Non-refundable
• Non-transferable
• Non-creditable

If a customer cancels a rush order after production has begun, no refund will be issued.